Refund & Mediation Policy
This policy explains the process for raising concerns about freelance projects and affiliate product orders.
Last reviewed: October 10, 2026
Freelance Projects
Agree on the scope, deliverables, timeline and price before work begins. If the delivered work does not match the agreed scope, contact support@primewealthhorizon.com within seven days of delivery to request mediation. Include the project reference, agreed requirements and relevant messages or files.
Mediation Process
Prime Wealth Horizon may review project requirements, communication, files and delivery evidence and contact both parties. Outcomes depend on the facts, the agreed scope and applicable law.
Refunds & Releases
If a supported payment arrangement applies, a refund or release will be processed according to the provider’s rules and the outcome of the review. A refund is not guaranteed in every dispute. This platform must not be treated as an escrow provider unless the specific transaction confirms an operational escrow arrangement.
Affiliate Product Orders
Product returns, refund windows, condition requirements and shipping-cost rules are governed by the terms displayed at checkout or supplied with the product. Do not assume a 30-day return window unless it is expressly offered for that item and region. Commissions for refunded or cancelled orders may be reversed under the programme terms.
Contact for Disputes
support@primewealthhorizon.com. Include your project or order reference and a clear description of the issue.